General Terms and Conditions
The Services offered by Bojana Sinic (hereinafter referred to as the Provider) are subject to these General Terms and Conditions.
The General Terms and Conditions constitute a valid contract between each Customer and the Provider. The General Terms and Conditions shall be binding for all Customers who enter a contractual relationship with the Provider.
Fulfilment of the contractual relationship represented by the provision of Services is not possible without acceptance of these General Terms and Conditions.
The Customer is obliged to accept the General Terms and Conditions altogether. Withdrawal from the use of General Terms and Conditions must be explicitly agreed between the Customer and the Provider.
The General Terms and Conditions are determined in accordance with the Consumer Protection Act (CPC), the Code of Obligations (CO), the Data Protection Act (DPA).
The costumer is obliged to read the General Terms and Conditions carefully before using the services
If the Customer does not agree to the General Terms and Conditions, the Provider will not be able to provide the Services.
Contact details of the company providing the Service: Bojana Sinic
e-mail address: info@bojanasinic.com
Definitions
Provider refers to Bojana Sinic who provides the Services under these General Terms and Conditions.
Customer refers to a natural person or legal entity that places an order for Services with the Provider.
Service refers to all Services provided by the Provider.
Product refers to the physical or digital products provided by the Provider.
Services and Purchase Process
The Provider operates as a doula in the field of consultancy Services. All Services are defined in more detail in the regular price list or offer. The Services are provided in digital form.
The Customer has the possibility to order the Services by sending an e-mail with an enquiry to the Provider. The Customer shall send the request to the e-mail address published by the Provider on its own channels, such as social networks, the Provider's website, etc.
The Provider shall book the appointment for the provision of the Service to the Customer on the basis of an enquiry. These General Terms and Conditions form part of the offer, and the Customer is therefore requested to read them prior to the acceptance of the offer. Acceptance of the offer constitutes an agreement to the General Terms and Conditions..
Prior to the commencement of the Services, the Customer is required to complete the Prospective Parents Form which contains additional information about the selected Service. The Prospective Parents Form is an integral part of these General Terms and Conditions.
The Offer
The offer is presented on the Provider's website. The Provider reserves the right to change the offer without prior notice.
The Provider reserves the right to potential errors on the website. The Provider shall also make certain information available on its website relating to the provision of the Services. The Provider points out that this information is for informative purposes only and it is the Customer's responsibility to check whether a particular Service is suitable for the Customer before using it. The Provider shall not be liable for any damages incurred by the Customer as a result of actions based on the information contained on the Provider's website.
Procedure for Use of the Services
The Services are provided online, by pre-arranged appointments. When making an appointment, please make sure to consider the relevant time zone and the selected time; refunds or alternative appointments due to delay are not possible.
Rescheduling is possible up to 12 hours before the scheduled appointment. If the time window is not covered, the appointment will be considered as used and no refund will be possible.
The duration of appointments and the activities carried out depend on the chosen Service. More detailed information on the selected Service is introduced by the Provider and on the Prospective Parents Form.
The Customer shall receive the link for the meeting via the e-mail provided to the Provider when ordering the Services.
Payment
All prices quoted by the Provider are in pounds sterling and include VAT. If the Customer is located outside the UK area, the Service will be charged in the local currency as shown on the offer received by the Customer.
The Provider shall be entitled to change the prices of the Services at any time. The price applicable to the Customer shall be the price set out in the Provider's price list in force at the time of entering the Contract.
The Provider shall provide the Customer with the following payment methods:
- Bank transfer (payment by pro-forma invoice).
Payment for the provision of Services must be made in full before the commencement of the first appointment. If payment is not received prior to the first appointment, the Provider reserves the right to cancel the provision of the Services altogether.
If payment by instalments is possible, Services shall be carried out if the first instalment is paid before the first appointment. If the Customer is in arrears with the payment of the remaining instalments, the Provider shall suspend the provision of Services until payment is received.
Special Provisions for Customers - Consumers
A Customer-Consumer is any Customer who makes a purchase as a natural person, for his/her own needs. This section applies only to Customers / Consumers and does not apply to Customers who are not Consumers.
The withdrawal period starts from the date of conclusion of the contract, regardless of whether the purchase is for digital content or for the provision of a Service.
Withdrawal from the Contract for Courses and Digital Products
For any digital content or registration fee for a course or training purchased online, you have confirmed at the time of purchase that the withdrawal period expires 14 days after the purchase of that digital content or the payment of the registration fee or the first download of the content or the commencement of the course and/or training, whichever is earlier.
In order to exercise your right of withdrawal, you must inform the Provider of your decision to withdraw by an unambiguous statement (e.g. by a letter sent to the Provider's registered office). You may attach the withdrawal form attached to these General Terms and Conditions, but this is not obligatory.
If you exercise your right of withdrawal, we will reimburse you for all payments received, without undue delay and in any event no later than 14 days from the date on which we were informed of your decision to withdraw from the contract. Such reimbursement shall be carried out by the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
The date of conclusion of the contract shall be deemed to be the date on which the Customer has placed the application or order and accepted the General Terms and Conditions.
Withdrawal from a Service Contract
The Customer-Consumer explicitly agrees that the provision of the Service has been commenced with his/her explicit and prior consent and confirms that he/she has agreed that he/she shall lose the right to withdraw from the Contract once the Service has been fully carried out by the company.
The date of conclusion of the contract shall be deemed to be the date on which the Customer has placed an order and/or accepted an offer and accepted the General Terms and Conditions.
Guarantee Claims
The Customer – Consumer has the right to make a guarantee claim for irregularity in the provision of the Service.
The Customer-Consumer shall have the right to request from the Provider the gratuitous correction of the irregularities in the Service rendered, the re-performance of the Service, the refund of a part of the purchase price in proportion to the irregularities in the Service rendered, or to withdraw from the contract and demand the refund of the amount paid.
Upon receipt of the request, the Provider will reply to it within a maximum of eight (8) days.
When the Customer-Consumer withdraws from the contract or requests a proportionate reduction of the purchase price, the Provider shall be obliged to make the refund within eight (8) days of receipt of the request for a reduction of the purchase price or the request for withdrawal from the contract.
Promotional activities
The Provider shall from time to time carry out certain promotional activities, which may include price reductions, additional benefits, etc. Promotional activities shall be organised by the Provider at its sole discretion and the Provider shall determine the terms and conditions and the period of validity of each promotional activity.
Benefits resulting from promotional activities shall not be cumulative. The Customer may use only one promotional activity of his choice. Promotions cannot be redeemed in cash or credit note.
Limitation of Liability
The Provider offers Services in the field of doule Services and provides its Services with due diligence, but the Provider is not a physician and does not provide medical Services. The Customer explicitly acknowledges and understands that these Services are not a substitute for a medical examination. The Customer explicitly acknowledges and confirms that he/she is aware that this is not a form of medical treatment but rather relaxation techniques, the primary purpose of which is relaxation and not treatment.
Each Customer is obliged to inform the Provider prior to the commencement of the Services of any illnesses, health problems, deformities or deficiencies which may prevent or impede the provision of Services, or which may cause harm to anyone. The Provider shall also not be liable for any decisions made by the Customer in connection with the Customer's health, course of treatment or medical condition that a Customer accepts in the context of or as a result of the use of the Services. The Provider's liability for any damages suffered by the Customer as a result of the use of the Services is entirely excluded.
All of the Provider's Services are available "as they are", without any explicit or implied warranties or guarantees of any kind. The Provider does not guarantee that the Customer's use of its Services will achieve the desired or anticipated objective, effect or consequence, and the Customer may not seek any refund or other payment from the Provider because the objective, effect or a consequence have not been achieved. The Customer acknowledges that each person is an individual and that the Provider does not guarantee that the Services will achieve the Customer's desired result.
Protection of Intellectual Property
The Provider is the owner and holder of the intellectual property in the Services. The Provider's distinctive symbols on the Provider's website and used by the Provider in the course of the Provider's business operations constitute the Provider's copyright and intellectual property. By using the Services and/or the Provider's website, the Customer does not acquire the right to use the Provider's distinctive symbols.
All information (regardless of the form, such as textual, audiovisual, audio, visual form, etc.), which the Customer accesses or gains access to by purchasing the Services or by using the Provider's website only, is the entire and exclusive copyright of the Provider.
Customers may only use such content for their own purposes and may not, unless explicitly agreed with the Provider, use it for third party or commercial purposes (whether for their own commercial purposes or for the commercial purposes of third parties).
Any breach of the above defined use as defined by these General Terms and Conditions shall constitute a breach of this contract. The Provider reserves the right to pursue against the Customer all legal claims for the protection of its intellectual property available to it at the time of the infringement.
Alternative Resolution of Consumer Disputes
The Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute brought by a Consumer pursuant to the Out-of-Court Consumer Dispute Resolution Act.
Complaint Procedure
The Customer may address any complaints regarding the Services to the Provider's email address info@bojanasinic.com. The Provider will send the Customer an acknowledgement of receipt of the complaint and will inform the Customer of the indicative deadline for the resolution of the complaint.
Complaints addressed to the Provider by legal entities shall be resolved in accordance with the provisions of the Obligations Code.
Protection of Personal Data
The Provider shall protect the Customer's personal data in accordance with the legislation in force at the time. For more information on the processing of personal data, please refer to the privacy policy available here.
Final Provisions
Concluded contract. The General Terms and Conditions, together with the Service provided, shall have the nature of a contract concluded between the Provider and the Customer.
Independence of provisions. Should any provision of these General Terms and Conditions (in whole or in part) be found to be unlawful, void or otherwise invalid, such provision shall be deemed deleted (in whole or in part) and the remainder of the General Terms and Conditions shall remain in full force and effect.
Full business capacity. The Customer guarantees that it has full business capacity to enter into a valid transaction with the Provider. If the Customer is a legal person, it guarantees that it has the capacity to represent the legal person to enter into a valid transaction or has obtained the appropriate authorization from the representative of the legal person to enter into a valid transaction. If the Customer is a person with partial business capacity, the Customer guarantees that the transaction is a transaction for which the Customer has business capacity or that the Customer has entered into such transaction with the consent of the Customer's guardian or representative.
Introduction to the Terms and Conditions. The Customer guarantees that, before accepting the Terms and Conditions, it has read them and is fully aware of them, in particular the limitations of liability which are in place.
Law of the agreement. These General Terms and Conditions shall be governed by the law of the Republic of Slovenia. The courts of the Republic of Slovenia shall have jurisdiction in any dispute arising out of these General Terms and Conditions.
These General Terms and Conditions were adopted on 25.01.2025